Return Policy

Accessory Return Policy

Sometimes your purchase just isn’t quite right. We want you to be completely satisfied with your purchase. You may return unused items, excluding saddles and STEELtec items, within 14 days for exchange or refund to the original payment method. If you need to return or exchange STEELtec items, please refer to the Bit/STEELtec product return policy below. Items must be returned in their original packaging with tags. Unfortunately, we cannot accept returns of custom items, special ordered non-stocking items, or items marked as “final sale”. Items that are sent back unpackaged or in used condition will incur a 10% restocking fee.

Please Contact Us prior to sending any returns for complete instructions.  We will need your invoice number, name, address, phone number, email address and the reason for return/exchange.  We will refund the purchase price (minus shipping charges).  Purchases by credit card will be refunded to the same card, purchases by check will be refunded by check and may require 14 business days for processing. We recommend that you insure any return shipments for your protection.

Bit/STEELtec Product Return Policy

We at Stübben would like to thank you for choosing to purchase a STEELtec product. Your complete satisfaction is important to us. Any manufacturing defect that our quality control personnel failed to detect during final inspection will be replaced at no charge. In the event that you need to return one of our products for a warranty related issue or any other reason, you must Contact Us to receive a return authorization number. With the exception of a warranty issue, any STEELtec product may be returned to Stübben within 14 days in new condition and in original packaging for an exchange, credit, or refund.

Any product returned opened will be considered used and will incur a $15.00 restocking fee. All shipping costs are the responsibility of the buyer.

*All Sales Final on Hackamores and rubber bits*

Used Website Saddle Return Policy *Used saddles purchased online ONLY*

Saddles priced at or below $1,499.99 are considered final sale and are a non-returnable and non-refundable purchases.  

If the saddle price is $1,500 or more, you have the option to return the saddle unaltered, and in the same condition within 10 days for a $150 restocking fee. After the 10 day trial period any unreturned saddle will be considered final sale and is not eligible to be returned or refunded.

Stübben does not guarantee the fit of any used saddle. Please use the 10 day trial period to ensure your saddle purchase is correct for you and your hose. After the 10 day trial period returns will not be accepted.

Any after sale service such as flocking or repairs are not included in the purchase price of a used saddle.Please contact us here prior to sending any returns for complete instructions.  We will need your invoice number, name, address, phone number, email address and the reason for return/exchange.  We will refund the purchase price minus shipping charges and restocking fee. We recommend that you insure any return shipments for your protection.