Accessory Return Policy
Sometimes your purchase just isn’t quite right. We want you to be completely satisfied with your purchase. You may return unused items, excluding saddles and STEELtec items, within 14 days for exchange or refund to the original payment method. If you need to return or exchange STEELtec items, please refer to the Bit/STEELtec product return policy below. Items must be returned in their original packaging with tags. Unfortunately, we cannot accept returns of custom items, special ordered non-stocking items, or items marked as “final sale”.
Please contact us prior to sending any returns for complete instructions. We will need your invoice number, name, address, phone number, email address and the reason for return/exchange. We will refund the purchase price (minus shipping charges). Purchases by credit card will be refunded to the same card, purchases by check will be refunded by check and may require 14 business days for processing. We recommend that you insure any return shipments for your protection.
Bit/STEELtec Product Return Policy
We at Stübben would like to thank you for choosing to purchase a STEELtec product. Your complete satisfaction is important to us. Any manufacturing defect that our quality control personnel failed to detect during final inspection will be replaced at no charge. In the event that you need to return one of our products for a warranty related issue or any other reason, you must first obtain a return authorization number by calling (800) 550-1110. With the exception of a warranty issue, any STEELtec product may be returned to Stübben within 14 days in new condition and in original packaging for an exchange, credit, or refund.
Any product returned opened will be considered used and will incur a $15.00 restocking fee. All shipping costs are the responsibility of the buyer.
*All Sales Final on Hackamores and rubber bits*
Used Website Saddle Return Policy *Used saddles purchased online ONLY*
If the saddle listed is $1,495 or lower, it is a final sale.
If the saddle listed is $1,500 or more, you have the option to return the saddle in the same condition within 7-10 business days for a $150 restocking fee.
Please contact us prior to sending any returns for complete instructions. We will need your invoice number, name, address, phone number, email address and the reason for return/exchange. We will refund the purchase price minus shipping charges and restocking fee. We recommend that you insure any return shipments for your protection.